Terms & Conditions
Effective Date: 29 June 2024 Company Name: Tuff Floors Africa (Pty Ltd) Website: www.tuffloors.co.za
Please read these Terms and Conditions ("Terms") carefully before using our website or purchasing our products. By accessing or using this site, you agree to be bound by these Terms.
1. General Information
This website is owned and operated by Tuff Floors Africa, a manufacturer and supplier of plastic tiles and related services. These Terms apply to all visitors and users of the site.
2. Products and Orders
Our plastic tiles are manufactured to the highest quality standards. Product details, dimensions, and usage specifications are provided for each item.
All orders are subject to availability. We reserve the right to discontinue or modify products without notice.
We aim to accurately display product images and colours. However, variations may occur due to lighting, screen settings, or production batches.
3. Pricing and Payment
Prices are quoted for upon receipt of a request for such and are based on the custom requirements and shall be presented on a case by case basis. This site does not take any payments, as it is not an online or ecommerce store.
4. Shipping and Delivery
Delivery times vary depending on stock, location, and courier availability. Estimated delivery dates will be communicated upon order and payment confirmation.
We are not liable for delays caused by third-party shipping providers or events outside our control.
Shipping costs are calculated at checkout and may vary by region.
5. Returns and Exchanges
Returns are accepted within 14 days of delivery, provided the tiles are unused, in original packaging, and in resaleable condition.
Custom or made-to-order products are not returnable unless defective.
To initiate a return, please contact [email/contact number] with your order details.
Refunds (excluding shipping fees) will be processed once items are received and inspected.
6. Warranties and Liability
Our plastic tiles carry a 2-year limited warranty against manufacturing defects.
The warranty does not cover damage caused by improper installation, misuse, or environmental factors.
We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
7. Intellectual Property
All content on this website—including text, graphics, logos, images, and product information—is the property of Tuff Floors Africa and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
8. User Conduct
You agree not to:
Misuse the website or engage in any illegal activity.
Attempt to gain unauthorized access to our systems or data.
Use the site in a manner that may damage, disable, or impair it.
9. Privacy
Our Privacy Policy outlines how we collect, use, and protect your information. By using the site, you consent to the practices described in that policy.
10. Governing Law
These Terms are governed by the laws of [Country/State], and any disputes shall be resolved in the appropriate courts of that jurisdiction.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes your acceptance of any changes.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info @ tuffloors.co.za Phone: +2711 873 1292 Address: 42 Milne Str. Cnr Pettit Str, Germiston, Gauteng, South Africa